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ABOUT IOF WHO SHOULD ATTEND AIMS OF ATTENDEES FORUM STAFF PROGRAMME COMPANY PROFILES |
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Event Programme
| Time | Wednesday 2nd November 2011 | |||||||||
| 13:30 | Delegate Registration | |||||||||
| 13:55 - 14:05 | Welcome Address TBC |
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| 14:05 - 14:40 | Keynote Address TBC |
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| 14:45 - 15:25 |
Opening IOF Presentation Offshoring Trends & Predictions: Key global data required by international companies looking to obtain a range of benchmarking calculations Led by Dr Carine Peeters, Professor of International Business and Strategy, Offshoring Research Network (ORN) |
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| 15:25 - 15:55 | Coffee Break | |||||||||
| Performance & Innovation Masterclass | ||||||||||
| 15:55 - 16:45 |
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| 16:50 - 17:50 | Networking Drinks | |||||||||
| 17:50 - 19:45 | Networking / Free Time | |||||||||
| 19:45 - 20:30 | IOF & IOFL Drinks Reception |
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| Welcome Address from the IOF Sponsors | ||||||||||
| 20:30 - 22:15 | IOF & IOFL Dinner | |||||||||
| Time | IOF Programme - Thursday 3rd November | Time | IOF Locations Programme | ||
| Performance and Innovation Hub 1 | 08.40 - 08:55 | Welcome Address: | |||
| 08:55 - 09:35 | Keynote Presentation 1 Organizational transformation: Novartis Pharma Global Productivity and Business Services Led by Sammy Rashed, Global Head of Productivity Strategy and PMO, Novartis AG Overview: • Drivers behind change and link to company strategy • Integrating productivity enablers and service delivery teams under single new organisation • High-level plan and interactive discussion around key points with peers from other industries |
09:00 - 09:35 |
STREAM 1: LOCATION SELECTION Masterclass: Selecting outsourcing locations: changing requirements and decision drivers Led by Andreas Dressler, Managing Director, Terrain |
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| 09:40 - 10.15 | Keynote Presentation 2 A case study revealing WIND’s outsourcing story: What were the processes in completely redesigning the sourcing model of IT, adopting a multisourcing model leveraging offshoring? Led by Gian Enrico Paglia, Director Innovation Technology Architecture, Wind Telecomunicazioni Spa |
09:40 - 10.15 | Location Selection Case Study 1: | ||
| 10:15 -10:30 | C o f f e e & N e t w o r k i n g B r e a k | 10:15 -10:25 | C o f f e e & N e t w o r k i n g B r e a k | ||
| 10:30 - 11:00 | Business Meeting 1 | 10:25 - 11:00 | Location Selection Case Study 2: "Our experiences in setting up Delivery Centers" Led by Aparup Sengupta CEO,Essar Group TBC |
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| 11:10 - 11:40 | Business Meeting 2 | 11:10 - 11:40 | Business Meeting 2 | ||
| 11:45 - 12:15 | Business Meeting 3 | 11:45 - 12:15 | Business Meeting 3 | ||
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08.40 - 08:55 | ||||
| 12:20 - 12:55 |
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12:20 - 13:00 | Location Selection Panel Discussion: Is there a standard blueprint that can be followed when it comes to location sourcing? Are their any specific pitfalls that one should avoid? Chaired by Andreas Dressler, Managing Director, Terrain |
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| 13:00 - 13:35 |
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13:00 - 13:30 | Address: | ||
| 13:35 - 14:35 | L u n c h | 13:30 - 14:35 | L u n c h | ||
| 14:40 - 15:10 | Business Meeting 4 | 14:40 - 15:10 | Business Meeting 4 | ||
| 15:15 - 15:45 | Business Meeting 5 | 15:15 - 15:45 | Business Meeting 5 | ||
| 15:50 - 16:20 | Business Meeting 6 | 15:50 - 16:20 | STREAM 2: TECHNICAL IMPLEMENTATION Masterclass: "Outsourcing as part of the Corporate Strategy" | ||
| 16:20 - 16:30 | C o f f e e & N e t w o r k i n g B r e a k | 16:20 - 16:30 | C o f f e e & N e t w o r k i n g B r e a k | ||
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08.40 - 08:55 | ||||
| 16:30 - 17:05 |
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16:30 - 17:05 | Technical Implementation Case Study 1: ‘Shared services as a key enabler of the transformation of the Finance function in Royal Dutch Shell’ Led by George Connell, VP Strategy, Finance Operations, Royal Dutch Shell Overview: - Earlier benchmarking for RDS Finance function to create the burning platform to enable annual operating cost reduction of 40% - The Finance Functional Plan and how shared services strongly aligned and enabled that vision - The evolving network of centres to a present organization of circa 5,000 finance employees based in 5 centres (Glasgow, KL, Manila, Krakow and Chennai) - How the evolution towards a global process oriented organization enabled this transformation – from local centre based responsibility to global process governance - Examples of Top Quartile measurements by main process and our journey to TQ - Can also briefly cover other functions operating in RDS shared service centre eg HR, Customer Services, IT, Contracting and Procurement |
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| 17:10 - 17:45 |
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17:10 - 17:45 | Technical Implementation Case Study 2: | ||
| 17:50 - 18:35 |
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17:50 - 18:35 | Technical Implementation Panel Discussion: How important is it to have the right information in order to make the business case realisable and measurable |
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| 18:35 - 19:00 | Free Time & Networking | ||||
| 19:15 | Coaches Depart for Offsite Dinner | ||||
| 19:45 - 22:30 | Drinks Reception followed by Dinner - Sponsored by the Government of New Brunswick, Canada | ||||
| 22:30 | Coaches depart for return to Hotel | ||||
| Time | IOF Programme Friday 4th November 2011 | Time | IOF Locations Programme | ||
| 08:55 - 09:30 | Keynote Presentation 3 “Our experiences of setting up in Serbia" Led by SIEPA |
08:55 - 09:30 | Keynote Address Led by Everest Group TBC |
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| 09:40 - 10:10 | Business Meeting 7 | 09:40 - 10:10 | Business Meeting 7 | ||
| 10:15 - 10:45 | Business Meeting 8 | 10:15 - 10:45 | Business Meeting 8 | ||
| 10:45 - 11:05 | C o f f e e & N e t w o r k i n g B r e a k | 10:45 - 11:05 | C o f f e e & N e t w o r k i n g B r e a k | ||
| 11:05 - 11:40 | Keynote Presentation 4 "How to extract the next level of value from outsource relationships" Joel Walker, Head of Sourcing, Strategy & Implementation, Customer Service, Cable & Wireless Worldwide |
11:05 - 11:40 | STREAM 3: HR / WORKFORCE Masterclass: Optimizing Cultural Synergies and Leveraging Cultural Differences |
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| 11:45 -12:15 | Business Meeting 9 | 11:45 -12:15 | Business Meeting 9 | ||
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| 12:25 - 13:00 |
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12:25 - 13:00 | HR Case Study 1 | ||
| 13:05 - 13:40 |
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13:05 - 13:40 | HR / Workforce Panel Discussion When considering and undertaking a sourcing programme how do you address the people challenge bearing in mind People are often cited as the most important asset of an organisation? • How sourcing can help to tap into new resources and skills • Ways in which the existing staff can learn to maximise the benefits of the sourcing project • Key aspects of managing the migration of people across contracts • Key aspects of staff engagement – talking to the right people at the right time and in the right way |
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| 13:40 - 14:30 | L u n c h | 13:40 - 14:30 | L u n c h | ||
| 14:30 - 15:05 | HR Outsourcing Case Study | 14:30 - 15:05 | Business Meeting 10 | ||
| 15:10 – 15:45 | Locations Case Study: | ||||
| 15:50 – 16:35 | Keynote Presentation 5 Outsourcing opportunities in Eastern Europe Led by Vellyslav Petrov, Chairman, SEEONA |
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| 16:40 - 17:05 | Farewell Address Outsourcing in Poland & an insight into IOF 2012 plans Led by Pomerania Development Agency Co. |
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| 17:00 | Forum Ends | ||||
| Programme 2010 |
 Click on the image to launch the programme (you need to have pop-ups enabled on your browser to view the programme) |
IOF Locations will provide attendees with three key streams:
a) Location Selection
b) Technical Implementation
c) Human Resources
Each stream will be led by an industry expert who will partner IOF Locations in delivering a cutting edge programme consisting of masterclasses, case studies and panel discussions. These will be presented by leading names from the industry who have first hand experience, knowledge and knowhow that will save companies a great deal of time and most importantly in these tough times – money.
Incorporated into the two days of conference programme, business meetings and networking opportunities, IOF Locations will also provide delegates with a site visit to a local business park to see those offices of corporations who have set up in the country.
Attendees will be benefit from seeing the state of the art facilities at work, furthermore discuss with the employees everything from technology, working conditions, incentives right through to training programmes.
This makes IOF Locations the ideal one-stop-shop for any company who is actively considering establishing its own captive abroad, weighing up the outsourcing services provided by the likes of an outsourcing supplier organisation, or simply looking at further market opportunities to help build existing partnerships and leverage these positions.
Whatever their position, delegates will leave with an invaluable roadmap of facts and figures, not least answers to those issues that are current to today’s global outsourcing marketplace, enabling participants to find the right partnerships and strategies to achieve their business objectives and add value to their organizations.
Example topic areas will include:• Skills and Training
• Work pools and Scalability
• Incentives – Government
• IP laws and Labour laws
• Stakeholder support and investment
• Exit strategies
• Competition
• Grants
• Logistics
• Tax
