Mauritius is a leading global outsourcing destination ranked 25th on the A.T. Kearney Global Services Location index – 2009 and among the highest in Africa in the Digital Opportunity Index ranking (DOI) ranking.
Mauritius has demonstrated an exceptional potential in the export of IT-BPO services exemplified by a contribution of 4% to GDP in just four years. The success of Mauritius in this field has been attributed to the right eco system in terms of political and economic stability, world class physical and telecommunications infrastructure as well as the talent and bilingualism of the population.
Through a well developed digital network infrastructure, excellent telecommunication facilities and access to a scalable and stable power grid Mauritius is emerging as a regional hub for the provision of outsourcing services and telecoms switching. The Government of Mauritius has set the building blocks to position Mauritius as a global centre for data hosting, disaster recovery, shared services and other high value added services.
Leading global companies have trusted Mauritius for its enabling business environment, excellent telecommunication facilities and political as well as social stability– Accenture, Ceridian, Axa Assistance, Orange Business Services, DHL, Deutsche Bank, Huawei, Infosys, HTMT, Apollo Blake, Momentum (Subsidiary of First Rand), Intelenet amongst others have chosen Mauritius.
Business in the Mauritian IT/BPO Industry covers a whole gamut of services (BPO, shared services Centres, Help Desks, Call Centres, Software/Website Development, Business continuity & Disaster Recovery) and 10,500 ICT professionals service customers’ world wide at all ends of the ICT value chain. The BPO segment alone employs 4500 people with an increasing number of companies located in Mauritius for the provision of high value added services such as Financial, Legal & HR BPO, Computer Drafting & Engineering Design and Healthcare, data management and clinical outsourcing. |
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A key success of this industry sector is the close partnership between government and business. In keeping with Government’s reform efforts, there has been significant and ongoing deregulation of the business.
To sustain development in the IT/BPO sector, the country is building on existing Infrastructure such as the Ebene Cyber City and the Informatics parks as well as investing in the creation of state of the art IT/BPO poles island wide namely: The Rose Belle Business Park and the forthcoming Eco Park will be called upon to enable data centre infrastructure projects. 4 new locations have been identified for IT/BPO services delivery.
Mauritius’s IT/BPO strategy also consists of moving towards high value added knowledge intensive activities in the sector by focusing on the potential of its professional pool from other economic sectors where it commands expertise such as the financial sector, the hospitality and real estate sectors. Additionally the creation of an ICT academy will cater for training needs of the workforce for international standard service delivery in the IT/BPO sector. The ICT space will be characterized by the delivery of complex services with higher value and higher margins. Besides the new high end BPO verticals identified, new segments such as online gaming and online media will be explored.
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