Martin Viermann from Bosch Question and Answer session:

Q What is your role within your company?   
         
  A   Managing Director   
     
Q What are the major challenges the outsourcing industry is facing today?  
         
  A   Right sourcing (Location, acquisition, time to service needs quicker more & more, efficiency management e.g. blending of different interactions)  
     
Q What is your biggest achievement to date?  
         
  A   Best in class position for different outsourced programs (e.g. Online broadband customer helpdesk (ex. Orange NL))  
     
Q What are your main interests outside of work?  
         
  A   Family (incl. two doughters), keeping fit   
     
Q [If you have attended before:] How has your overall experience at International Outsourcing Forum been and what are you looking to achieve at the next forum?’   
         
  A   Excellent networking & exchange of knowledge