Chile:
Climbing in the offshoring value chain

> Knowledge Process Outsourcing
Driven by the need for lower costs and quality staff, KPO – Knowledge Process Outsourcing - is a new phenomenon that involves moving high-skilled operations and work based on knowledge to offshore hotspots.

KPO could be seen as an evolution of BPO (Business Processing Outsourcing), but more focus on core -competency areas and high added value processes. This emerging model is a response for the more competitive global businesses and shorter product cycles.

 

Case of Evalueserve
Evalueserve – a leading provider of knowledge process outsourcing services – offers research and analysis services including investment research, business research, IP research and data analytics. Evalueserve pioneered the concept of Knowledge Process Outsourcing in year 2000 and provided the acronym, KPO.

Attracted by the business environment and same US Eastern time zone in Chile, Evalueserve established its Latin American Operation Center in Chile for serving North America. Evalueserve looked at Chile as a complement geographical location to support continuous work around the clock. Further information www.evalueserve.com

> Engineering Services Outsourcing

Knowledge-based services requires a qualified labor force with specific expertise and advanced knowledge. The scarcity of science and engineering graduates in the world is increasing the international demand of this labor market; transnational corporations have started shifting an increasing proportion of their high-end activities to selected developing countries.

 

Engineering in Chile
Chilean engineering is highly recognized in Latin America for its prestigious educational systems and professionalism.

Over the last three years, Chilean engineering services exports has grown dramatically. The main destination usually are South and Central America, the Caribbean, but also the United States and Asia. Most of the services are related to mining industry- Chile is the World's Largest Copper Producer - vial infrastructure, environmental and energy sector.

Considerable lower costs – compare with developed countries- and professionalism are two factors that are being considered for offshoring engineering services.