Etisal assist regional telecom operators to overcome the business downturn.

Through the current business downturn and financial crisis, Businesses are compelled to reduce costs while maintaining customer service levels they are offering in order to maintain profit levels and be ready to prosper once downturn is over.

Outsourcing is one strategy that Etisalat UAE (www.etisalat.com ) is adopting to reduce costs and maintain customer service quality. Etisalat UAE has outsourced its Directory Service operation through Etisal International’s Egypt Facility (www.etisal-int.com).
 
The project reached 480 agents operating 250 seats operating on a 24x7 basis serving clients in Arabic and English and providing information and directions to UAE customers.

Etisal Egypt provides the needed call center facility and the qualified trained agents needed to provided the service quality that Etisalat UAE are accustomed to receiving.

Etisalat Egypt awarded Etisal Egypt an outbound telesales project, the project began with 45 agents pilot for 6 months focusing on GSM lines telesales, by 1st of Jun'09 the project expanded to reach 105 agents selling GSM lines, and fixed lines ADSL services. This complements the customer support and customer care services of the same companies
Etisal started a new facility preparation with a capacity of 800 seats to support Etisal's short-term expansion plan

During its first anniversary, Etisal Egypt celebrated its distinguished performance serving a leading GSM operator in the region.

In the meanwhile, the Etisal Saudi call center facility, has announced the collaboration with 2 new customers; Atheeb Telecom Consortium (www.atheeb.net) which is the second landline telecom operator in Saudi Arabia adopting WiMax technology as well as “Al Inmaa Bank” (www.alinma.com). 

Both Saudi projects include call center services such as customer service, telesales, market research and tele collection. Both companies are in the start-up phase and have selected Etisal to benefit from Etisal’s experience in call center operation and customer service and capitalize on the fast ramp-up capabilities that Etisal provides.
 
“We are committed to adding value to our clients and to continuously strive to improve the quality of our service”
stated Ashraf El-Tanbouly, General Manager of Etisal Egypt.

Etisal International is ISO 9001 certified, BPO market leader in Egypt and Saudi Arabia. Etisal offer its services to diversified sectors including Banking, Telecom industry, IT, Aviation, Retail, and Automotive. Learn more about Etisal at
www.etisal-int.com.